Troubleshooting: No Articles Are Showing Up In My Platform / Articles Are of Poor Quality / Poorly Scored

There can be a few reasons why articles are not showing up in your platform.

No Articles or Few Articles Are Showing Up

You need to add more campaigns / broaden your campaigns.

Articles stream in to your platform as a result of the campaigns that you set up. Basically a campaign tells the IR platform to go hunting for articles on the topics targeted in the campaign, so if you want more articles, you need to either add more campaigns on more topics OR broaden your campaign targeting to include some less specific keywords. 

See our support articles on campaign targeting for more information.

You just set up the campaigns, and the platform is looking

If you just added your campaign, it’s possible that the platform needs 10-15 minutes to look for articles and pull them in to the platform. Check back in 10-15 minutes.

Your campaigns are well targeted, but are infrequently covered.

Our platform goes hunting for articles up to 30 days in the past when a campaign is first set up, then updates in real time every 10 minutes. So it’s possible that your campaign will pull in articles, just not very frequently.

Articles Showing Up Are Of Poor Quality / Poorly Scored

Poor quality or poorly scored articles indicate that campaign targeting needs to be improved.

Articles are Of Poor Quality:

Typically, this problem is caused by broad keywords or keywords that are used in a variety of contexts. Look at the article to see if it's about a keyword you entered, but in a different context. Refine your campaigns by removing overly broad keywords.

Articles Have Bad Scores:

When articles aren't stored or ranked correctly in your account, it means that you have too high/too low keyword scores in some campaigns. In other words, the article is scored based on some keywords seeming more important than they actually are based on the scores that you entered. Go back to your keywords and re-score them.